For all other returns it is your responsibility to coordinate and pay for return shipping back to Cisco Meraki using the carrier of your choice.
Trae days of my life for free#
Cisco Meraki will also provide a pre-paid return shipping label for free trial return shipments from US (including Puerto Rico), any EU member country, Australia, Canada, Chile, Colombia, Costa Rica, Ecuador, Indonesia, Japan, Mexico, New Zealand, Panama, Peru, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and the United Kingdom.
Cisco Meraki will provide a pre-paid return shipping label for warranty replacement return shipments. The address to which the product should be sent will also be included in that email. If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within two business days. Shipments to Cisco Meraki without an RMA approval will not be processed. Once you have received your RMA number from Cisco Meraki via email, write this RMA number in large letters on the exterior of the shipping carton. The customer will be charged for product that is damaged due to insufficient packaging. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping. Please use the original shipping carton and packaging material. That is, include all power supplies, antennas, and other components along with the original product box. Please return units in their entirety. If you paid by any other method, we will send you a check. (If you paid by credit card we will credit the original credit card. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. You submit your refund request within 30 days of purchase. You are the original purchaser of the product. You purchased the product through an authorized Cisco Meraki reseller or directly from Cisco Meraki. To request a refund for your license-only order, please complete our RMA request form.Īll returns must meet the following criteria: For additional information, please contact your Meraki representative. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. Meraki license-only orders are not impacted by this policy change. If you have not received a pre-paid shipping label in the box, please check your email inbox and spam folders 24-48 business hours after the replacement has been received for an email from FedEx or UPS to print the return label.Įffective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki Support will not process RMAs unless the support agent can verify the requester has sufficient network permissions. Note that, for end-customer device security, RMAs may only be requested by Organization Admins (Read Only or Full), or Network Write Admins (only for devices in networks of which they are Admins). In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned. 
Once support determines that the device hardware is in a failed state, they can process an RMA and send out a replacement device free of charge. If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Returns (RMAs), Warranties and End-of-Life Information
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